Clarification on Service Notices

To Our Valued RCH Membership,

I hope this message finds you well. I am reaching out today to address a matter of significant importance concerning our water supply services and your rights as RCH members.

It has come to our attention that there has been confusion regarding service notices received by some of our members in McLendon Chisholm, mistakenly believed to be issued by RCH. These notices included disconnect warnings that led to misunderstandings regarding water service disruptions.

I want to clarify unequivocally that RCH Water Supply Corporation is your sole water service provider. Only RCH has the authority to issue water supply account notifications, including disconnect notices, and we utilize distinct pink paper for all our official warning communications to ensure our messages are easily identifiable.

It is also important to remind our members that the city's recent actions concerning the takeover of water services have been conclusively dismissed. Rest assured, RCH remains steadfast in our commitment to providing reliable and uninterrupted water supply services. The city does not possess the authority to disconnect your water services, and any communication suggesting otherwise should be disregarded.

Please contact RCH directly if you receive any notices or communications that cause concern or confusion regarding your water service. Our dedicated team is here to address your inquiries and ensure the continued reliability of your water supply services.

In these moments of confusion, we are reminded of the importance of clear and direct communication. RCH is committed to keeping you informed and empowered regarding your water services. Together, we will continue to navigate these challenges and maintain the high standard of service you have come to expect from us.

Thank you for your continued trust and support in RCH Water Supply Corporation. We value your membership and are here to serve your water needs today and into the future.

Warm regards,

Robin Mayall
General Manager