Dear RCH Members,

We would like to inform you about an important update from the North Texas Municipal Water District (NTMWD) regarding the upcoming annual water system maintenance. This maintenance is scheduled to occur from March 4th through April 1st, 2024, and involves a temporary change in the water disinfectant used in the treatment process.

Key Highlights:

• Temporary Disinfectant Change: For the duration of the maintenance period, NTMWD will temporarily switch the disinfectant in the water treatment process from chloramine (a combination of chlorine and ammonia) to chlorine only. This change is a routine part of maintaining the integrity of the regional water system and ensuring year-round water quality.
• Safety and Quality Assurance: The temporary use of chlorine only is a standard practice aimed at maintaining the water quality, especially in preparation for the summer months when higher temperatures can increase the potential for bacterial growth. NTMWD assures that the water will remain safe to drink and continues to meet or exceed all standards for safe drinking water.
• Taste, Odor, and Skin Sensitivities: Some members might notice a slight change in the taste or odor of the water due to the absence of ammonia. To minimize any taste or odor, you can refrigerate a pitcher of water overnight or add a slice of citrus. For those with skin sensitivities, adding a crushed 1000 mg Vitamin C tablet to bath water can help neutralize the chlorine.
• Community Involvement: During this period, you may observe the flushing of water from fire hydrants in your community. This process, in conjunction with the temporary switch to chlorine disinfectant, helps maintain the system and ensure the safety of the water supply.
• Ongoing Testing and Transparency: NTMWD conducts hundreds of tests daily to ensure water safety and complies with Texas Commission on Environmental Quality (TCEQ) guidelines. Detailed water quality reports, including those from the annual maintenance period, are available at www.NTMWD.com/water-testing/.

NTMWD has successfully conducted this annual maintenance for over fifteen years, continually meeting the high standards set by the TCEQ and maintaining its status as a Superior Public Water System.

For more information, including FAQs, fact sheets, and other resources, please visit www.NTMWD.com/SafeWater. We also encourage you to check your local city or utility website for additional water quality information.

We appreciate your understanding and cooperation during this maintenance period. Ensuring the safety and quality of our water supply is a top priority, and we are committed to keeping you informed every step of the way.

Warm regards,

Robin Mayall

RCH General Manager